Legal

Privacy notice

TrainBot India is an independent service. It is not affiliated with, endorsed by, or operated by Indian Railways, IRCTC, or any rail operator or ticketing organisation.

What is stored, and why

This service processes messages only to answer the rail enquiry that you send. Your WhatsApp number is stored so the service can recognise you when you return. Ticket images and voice notes are processed temporarily and are not retained by this service. Passenger names are removed before responses are cached or logged.

Your conversation is kept so the service remembers you. The messages you send and the answers you receive are stored against your number, so that when you come back it already knows which train you asked about and you do not have to start again. This is kept until you erase it — see below. Message text is sent to the AI provider that works out what you asked and writes the reply; your phone number and any PNR are never sent there.

What is shared with Meta

When you first message, a one-way hashed form of that number is sent to Meta so the service can tell which adverts brought real people. Hashing is not anonymisation: Meta can match the hash to an existing profile. Your number itself, your messages, and what you asked about are never sent to Meta.

How long anything is kept

• Operational message metadata — up to 90 days
• Error records — up to 30 days
• Cached railway responses — only until their short expiry, minutes in most cases
• Conversation state — until it expires, typically within the hour
• Your conversation with the bot — kept until you erase it, so the service can remember you between visits

Deletion runs automatically every hour rather than on request.

The website

The website uses Google Analytics and the Meta pixel to measure visits and clicks on ads. The Meta pixel works on the website only and cannot see anything inside your WhatsApp conversation. Google Analytics additionally receives usage counts from the bot itself: which service was used and whether the lookup succeeded, recorded under a random internal ID. Your phone number, your messages, your photos, and the trains, stations or PNRs you asked about are never sent.

If you tap a sponsored travel offer — on the offers page or under a chat answer — we report that click to Meta, both from your browser and from our server, so we can tell which adverts bring people who use the offers. What is sent is which retailer, which category, and whether the tap happened in the chat or on the page, together with the advertising cookies Meta has already set in your browser, your IP address and your browser version. No name, phone number, email address or message text is sent, and we are not told whether you go on to book anything.

The delivery predictor on the parcel tracking page is measured too: the stations you type, the distance, the weight, the scale and commodity you pick, the hour you say you are booking at, and the range of days it answered with. It is counted so we can see which routes people send on and make the tool better for them. Long numbers are stripped before anything is sent, so a parcel reference or a phone number typed into a station box never leaves your browser, and nothing on that page is tied to you or to your WhatsApp conversation. The tool computes in your browser and sends nothing to us to get its answer.

Advertising

This site is enrolled in Google AdSense and the AdSense code is loaded on every page here. Whether an advertisement is showing yet depends on Google’s approval of the account; either way the code runs in your browser from the moment a page loads and may set Google’s advertising cookies before any ad appears. Treat advertising on this website as active.

When advertising is switched on, third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or to other websites. Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to this site and/or other sites on the internet.

You may opt out of personalised advertising at any time through Google Ads Settings. To opt out of personalised advertising from other vendors as well, use aboutads.info. Opting out does not remove advertising; it stops it being chosen from your browsing history.

Advertising is confined to this website. It reaches nothing inside WhatsApp. No advertiser and no ad network receives your phone number, your messages, your photos, or the trains, stations or PNRs you asked the bot about — those never leave the systems described above, and the ad code has no access to them.

Parcel booking enquiries

The enquiry form on the parcel page and the door-to-door quote form on the bike parcel page ask for your name, a WhatsApp number, where you are sending from and to, what you are sending, and anything you choose to add. A quote request also records the two figures the calculator showed you when you asked, so the partner can quote against them. It is used for one thing: to pass your enquiry to a parcel-transport partner so they can contact you with a quote — and only if you ticked the box saying so. The form cannot be sent without it.

These details are kept separately from anything the WhatsApp assistant holds, are not hashed (the partner has to be able to call you), and are deleted automatically after six months. We record which partner an enquiry was passed to and when. To have an enquiry deleted sooner, write to contact@trainbotindia.com from the number you gave — the DELETE command in WhatsApp erases your assistant data, not a form enquiry.

Erasing your data

Send DELETE to the WhatsApp number to erase everything held here, including your stored number and user record. It takes effect immediately and needs no approval from us.

Contact

For a privacy or grievance request, write to contact@trainbotindia.com. The service is offered through WhatsApp and through the chat on this website, and is operated from Ahmedabad, Gujarat, India.

Last updated 16 September 2026.